During the month of February the volunteers who manage the
Fight Back Against Crime security patrol for Virginia Highland conducted a
survey of residents about the service. The goal of the survey was to gather
information to improve service and increase membership. The results are in.
Note that this survey did not result in a scientific
sampling and the response rate (estimated to be less than 10% of all Virginia
Highland residents) is insufficient to predict responses for the neighborhood
at large. Rather it offers a quick view of what members and non-members are
thinking. Typically such a survey attracts more responses from strong
supporters and strong detractors than folks in the middle.
Despite the small number of responses (172), we were able to
draw some general conclusions and develop a plan of action. Over the coming months
the volunteer team will be working on the following:
v
An
upgrade and refresh of the FBAC website
v
Increased
communication with members and non-members via social media to include
Facebook, FBAC Website, Nextdoor, VHList on Yahoo, and other channels to be
determined. Communications will include:
Ø
Profiles
of FBAC patrol officers
Ø
Monthly
activity reports
Ø
Benefits
of membership including explanation of patrol activities
v
A report
on the financials of the organization including a comparison of FBAC membership
cost compared to nearby neighborhood patrols, and an explanation of how the
funds raised through membership are handled.
v
Improvements
to the administration of new and renewal memberships and reporting to make this
effort less labor intensive.
Also, anyone who would like to see the raw data is welcome
to do so. Contact VaHiSafety@gmail.com
to request these files.
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